Hzgy Privacy Policy

1. Introduction & Scope

Hzgy.win ("hzgy", "we", or "the Platform") places the highest importance on user privacy. This Privacy Policy ("Policy") describes how we collect, store, use, and protect your personal information.

By creating an account on hzgy.win, using the website, or accessing any of our services, you agree to this Privacy Policy. If you disagree with any part of this Policy, please refrain from using the platform.

This Policy applies to all hzgy services — including the website, mobile app, live chat support, and email communications. It has been written with the protection of Bangladeshi players in mind; however, the English version shall prevail in the event of any legal dispute.

2. What Information We Collect

Hzgy collects only the information necessary to provide its services — nothing more. The table below outlines exactly what data is collected:

Types of Data Collected:

Sources of Data Collection:

• Information provided directly by you — through registration, profile updates, or support chat.
• Automatically collected — via cookies and analytics tools during website use.
• From third parties — via payment providers (bKash, Nagad) and identity verification agencies.

3. How We Use Your Information

Hzgy uses your information to deliver a safe, fair, and personalized gaming experience. We never sell your data to third parties for commercial purposes.

Purpose of Data Use:

• Account management: For registration, login, profile maintenance, and password recovery.
• Payment Processing: To process deposits and withdrawals securely and maintain transaction records.
• KYC & Verification: To verify age, identity, and ownership of the payment method.
• Security & Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Customer support: To provide support, resolve complaints, and handle communications.
• Responsible Gaming: To analyze gameplay patterns and alert users promptly if signs of problem gambling are detected.
• Promotional Communications: To send bonus offers, updates, and new game announcements (consent can be withdrawn at any time).
• Legal obligations: To meet regulatory requirements and comply with legal processes.

4. Data Sharing Policy

Hzgy never sells your personal data. However, limited information may be shared with trusted third parties in specific circumstances.

When information may be shared:

• Payment Providers (bKash, Nagad): Only the minimum information necessary to complete transactions.
• Identity Verification Agency: For identity verification as part of the KYC process.
• Technology Partners: Cloud hosting, cybersecurity, and analytics providers — all bound by strict confidentiality agreements.
• Regulatory & Law Enforcement Authorities: In compliance with applicable law when required by legal order or legitimate investigation.
• Emergency situations: When required to protect the assets and security of hzgy or its users.

5. Cookies & Tracking Technologies

Hzgy uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that make your next visit smoother and more convenient.

Cookie types:

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Preference Cookies: To remember your language, theme, and other preferences.
• Performance Cookies: To analyze site usage patterns and improve performance.
• Marketing Cookies: To show you relevant ads — you can opt out at any time.

You can disable non-essential cookies at any time through your browser settings. Note that disabling certain cookies may limit some platform functionality.

6. Data Security Measures

Hzgy employs the latest technical and administrative measures to uphold your privacy. Our security infrastructure is continuously updated.

• SSL/TLS Encryption: 256-bit SSL encryption is applied to all data transmissions.
• Data encryption: Sensitive data is stored in encrypted format.
• Two-Factor Authentication (2FA): An additional layer of account security.
• Firewall & DDoS Protection: Active monitoring to prevent cyberattacks.
• Access controls: Only authorized personnel can access data on a need-to-know basis.
• Regular Security Audits: Third-party security experts conduct regular system audits.

7. Your Rights

Hzgy believes you should have full control over your own data. We therefore provide you with the following rights:

To exercise any of these rights, contact the hzgy support team. Requests are typically processed within 30 business days.

8. Data Retention Period

Hzgy retains your information only for as long as necessary. Retention periods vary by data type:

• Account information: For the duration of account activity and a minimum of 5 years after closure (legal obligation).
• Financial transaction records: Retained for a minimum of 7 years as required by law.
• Communication History: Support tickets and chat logs are retained for up to 3 years.
• Cookies & session data: Upon session end or a maximum of 12 months.
• Marketing Preferences: Deactivated immediately upon opt-out; records retained for 2 years.

Once the retention period ends, data is securely deleted or anonymized so that it can no longer be used to identify you.

9. Children's Privacy

Hzgy strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any information from minors.

Age is verified at registration and confirmed through identity documents during the KYC process. If we find that a minor has created an account using false information, that account will be immediately closed and all associated data deleted.

10. Policy Changes

Hzgy may update this Privacy Policy from time to time. If significant changes are made, we will notify you through the following channels:

• A clear notification will be displayed on the platform.
• A summary of changes will be sent to the registered email address.
• The "Last Updated" date is clearly displayed at the top of the page.

Continued use of the platform after any changes are made will be considered your acceptance of the updated policy. Please visit this page regularly to stay informed.